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  SPORTING SCENE
P.O. Box 256, Oswestry, Shropshire, United Kingdom SY10 1ER
 
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TERMS OF BUSINESS
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TITLE
Title to the goods remains with Sporting Scene until payment is received in full. We also reserve the right to alter prices, specifications and Terms of Business without prior notice.

COPYRIGHT
Sporting Scene
All Rights Reserved. No part of the Web site may be copied, distributed, sold, reproduced in any material form, licensed or dealt with without prior written permission of the copyright owner accept in accordance with the provisions of the Copyright Designs and Patents Act 1988.

PRICES
All prices are correct at the time of publication. Sporting Scene reserve the right to amend prices without prior warning. All US dollar prices are approximate and for guidance only and do not represent the current exchange rate.

ORDERING
You may order on-line from this web site, or you may print out the order form after you have selected your DVD or video titles and post it to the address at the foot of this page. To fax the order, fax the printed form using the number at the foot of this page.

NTSC & SECAM
You will be sent the correct format of video for your country unless format is specifically requested.

POSTAGE & PACKING
Postage & Packing within the UK Mainland is charged at cost or as an inclusive cost shown in the advertisements at time of order. All non UK deliveries will be charged £3. International rates are charged at the rates shown at time of order within the advertisements. Special requests for delivery will be charged at current rates at time of order.

PAYMENT
Payment may be made by Sterling Ponds Cheque, Credit Card-( Visa, MasterCard , Switch) or by Bank Transfer VAT included where applicable. The prices shown in US dollars is a guide only and the actual cost will be subject to the Exchange Rate on the day of transaction.

DESPATCH
We pride ourselves on our speedy despatch service, orders are normally despatched the same day as receipt of order.

DVDS or VIDEOS
No credit or replacement can made after the DVD or video has been viewed. Damaged or faulty goods must be reported within 7 days of despatch for replacement.

If you have any questions regarding these terms, please do not hesitate to contact us.


SITE SECURITY

Secured by SSL - Thawte Authentic Site

This web site is secured using an SSL (Secure Socket Layer) Thawte Digital Certificate and is registered under the name Sporting-Scene. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.

Using an SSL secured website guarantees the following:

Authentication
The website really is owned by the company that installed the certificate and that you are dealing with no other company.
Message privacy
Using a unique "session key", SSL encrypts all information exchanged between our web server and you, such as credit card numbers and other personal data. This ensures that personal information cannot be viewed if it is intercepted by unauthorized parties.
Message integrity
The data cannot be tampered with over the Internet.

For more information on SSL digital certificates please go to
http://www.thawte.com

If you are unsure about passing your payment details to us over the web, you can call us on (+44(0)1691 791888) and we will be pleased to process your payment over the telephone.

IMPORTANT NOTICE - Data Protection
When you enter your details on any Form contained within this site, your details will only be sent to Sporting Scene. Sporting Scene will not make this information available to any other parties for the purposes of mailing, promotions or direct sales. Sporting Scene will store applicants details and we will only use this information to maintain you account with us. (subject to the provisions of the Data Protection Act 1998).



QUESTIONS & ANSWERS

Can I change or cancel my online order after I have placed it?

Yes you can.
If you amend or cancel your online order before we have dispatched it we will refund any amount due to your payment card on the next working day.
If you want to amend or cancel your order after we have dispatched it, the Distance Selling Regulations entitle you to cancel all or part of your order by e-mailing us via the CONTACT button quoting your order number up to seven working days after your order has been delivered without giving us a reason.
If you want to exercise this right, the items concerned must be returned to us promptly unused and undamaged. You are responsible for return shipping costs and for ensuring that any items returned are received by us unused and undamaged. Once we have received your returned items and are satisfied they are unused and undamaged we will process a refund to your card.
We want you to be happy with what you buy from us, so if you want to return or exchange items after this period please contact us. Provided you bear the cost of return shipping and any items returned are received by us unused and undamaged we are usually willing, subject to a handling charge, to exchange or give a refund on items which are still in our current product range. You should contact us before returning any item for exchange or refund as we do not give refunds on or exchange items if we have not first agreed their return.

What happens if anything I buy is damaged in transit or proves defective?

If any of the items delivered to you is damaged in transit, please contact us as soon as possible so that we can arrange for a replacement to be sent to you. We will usually try to send this out to you on our next working day, but if there is likely to be any delay we will try to let you know.
For damaged items we will need details of the purchase date and the nature of the damage, so that we can claim against our carriers. In most cases of damage, we will ask you to return the item so we can deal with that claim. We will give you details of how the item may be shipped back to us at our expense.
If any item we supply you is defective, we will replace it free of charge or refund its original cost, provided any defect is neither the result of normal wear and tear nor a result of you misusing it.
If you have an item we supplied which you consider defective, please contact us to discuss its replacement or a refund. We will need details of the purchase date and the nature of the defect.
We do reserve the right to ask you to return the item at your expense for technical evaluation before we replace it or give a refund. If our technical evaluation confirms that the defect is not a result of fair wear and tear or misuse by you we will refund your return shipping costs.
Even when we are able to agree a refund or replacement in advance we may ask you to return the item for technical evaluation. If we do, we will give you details of how the item may be shipped back to us at our expense.
Our refund will include any related delivery costs on a defective item if it was delivered outside our free UK delivery area.
If you used a payment card for your purchase your refund will be made to this card, otherwise it will be made by bank transfer. We will bear all the bank charges on any refund paid by bank transfer.
If exceptionally we must pay your refund by cheque, we will add an amount to cover charges deducted by your bank for collection.

What should I do if I have a problem or complaint?

We want you to be happy with the products you buy from us. If you have a problem or feel dissatisfied with any part of our service please e-mail us via the CONTACT button as soon as possible, so that we have the best chance to do something about it. If you can't e-mail us, we still want to hear from you so please use the CONTACT button for other ways to get in touch with the MBP team.

 
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